Coromandel Cancellation- Thursday 23 October 2014Wednesday 22nd October
Dear valued customers.
Please be advised that Thursday 23rd October 2014 sailing to Coromandel has been cancelled.
We apologise for any inconvenience.
360 Discovery Team.
Hobsonville & Beach Haven ferry serviceThursday 2nd October
Update to our valued Hobsonville and Beach Haven customers,
As you are aware, we have been helping our sister company, Fullers, fill some of the gaps in their service due to vessel shortage. In turn, we have had the help of Belaire Ferries to support Hobsonville and Beach Haven services.
We acknowledge that this arrangement is not ideal, especially the HOP card swiping issues associated with smaller vessel being unable to berth at Pier 4. We have been in communication with Auckland Transport on trying to enable the HOP machine located on Pier 3 to accept cards on the Hobsonville and Beach Haven services. Unfortunately this has not progressed and we understand the frustration.
We are still on track and expecting to see our services return to normal mid October and you will once again see the friendly faces of Donny and Richard on-board Discovery 2. Paul is expected to return to work early December; as many of you know, he has had surgery on his ankle and is recovering well.
We appreciate your patience and understanding during these disruptions and sincerely thank you for your on-going support. We are committed and looking forward to returning these services to their expected standards.
Jimbo - James Bailey,
Manager 360 Discovery
To our valued customersMonday 22nd September
To our valued customers,
360 Discovery would like to take the opportunity to acknowledge that some of the recent travel experiences have not been aligned to expectations and for this we sincerely apologise for any inconvenience or discomfort. We are committed to running a reliable and comfortable experience; however, some recent circumstances have required us to call on your support and patience through this challenging time.
Throughout 2014, our sister company Fullers, were tasked with a very busy survey (warrant of fitness) schedule with over half of their fleet due for full cycle survey inspections. Survey season is usually completed during winter to minimise impact. Due to a number of unprecedented incidents and weather related events over the last few months that left debris in the harbour, several Fullers vessels have sustained damage to both hulls and propellers.
To protect the safety of customers and staff they have sought repairs immediately. Like any business that operates a large number of services and vessels such as ours, we expect to experience some mechanical challenges from time to time but these incidents, coupled with the survey programme have impacted simultaneously causing the unforeseen shortage of their vessels.
We have been called upon to help our sister company fill in some of the gaps with our vessels and in turn, we have called upon Belaire Ferries to support us by assisting with some services.
We expect to see our services return to normal mid October. We would like to thank you for your continued patience and support as we work through this period.
Regards Jimbo (James) Bailey, Manager 360 Discovery